Privacy Policy at Unibet in Ireland

This Privacy Policy explains how personal data is collected and used when individuals access and use the website, mobile apps, and related services. It also covers data processing required for platform functionality, service delivery, and personalisation.
This document is separate from the Terms and Conditions and the Cookie Policy, which are provided independently. Updates may be made over time, and material changes are communicated to users at Uni Bet Casino.

Who Processes Your Data

Personal data is processed by Platinum Gaming Limited, which acts as the data controller under the General Data Protection Regulation. The company operates as part of FDJ United and is responsible for ensuring data is handled lawfully, securely, and transparently.

How to Contact the Company

Users may contact customer support for general service questions. For privacy-related matters or to exercise data protection rights, requests can be submitted through the dedicated privacy form or directly to the Data Protection Officer.

Categories of Personal Data

The platform may process several categories of personal data, including identification details, contact information, financial data, location data, account activity, communications, technical usage data, and publicly available information where relevant.

Purposes of Data Processing

Personal data is processed to support account creation and management, payment handling, customer support, promotions, fraud prevention, regulatory compliance, responsible gambling measures, analytics, personalisation, and service security.
Data may also be used for marketing, research, and improving platform performance, subject to applicable consent and preferences.

Special Category and Criminal Data

In limited cases, sensitive data such as health-related information may be processed, primarily to support responsible gambling obligations. This data is handled only when legally permitted, such as with explicit consent or where required by law.
Information related to criminal activity may also be processed where necessary for anti-money laundering checks, fraud prevention, or compliance with legal requirements. Enhanced safeguards apply to all such data.

Sources of Personal Data

Data is collected directly from users during registration, gameplay, and communications. Additional information may be obtained from third parties such as payment providers, verification services, or publicly available sources where legally allowed.

Cookies and Tracking Technologies

Cookies and similar technologies are used to enable core website functions, maintain sessions, apply bonuses, and analyse website usage. Full details are provided in the Cookie Policy, where users can manage their preferences.

Data Sharing

Personal data may be shared within the wider corporate group, with trusted service providers, and with regulators or authorities where required by law. Service partners include game providers, payment processors, hosting providers, and security vendors.
Personal data is not sold to third-party marketers. In the event of a business transfer or merger, relevant data may be transferred to ensure service continuity, with prior notice provided where required.

International Data Transfers

Some personal data may be transferred outside the European Economic Area, including to countries where service providers or cloud infrastructure are located. Safeguards such as standard contractual clauses, adequacy decisions, or lawful consent are used to protect transferred data.

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose. Certain records may be kept after account closure to meet legal, regulatory, or contractual obligations, including anti-money laundering requirements. When no longer needed, data is securely deleted or archived.

User Rights

Under data protection law, users have rights including access, correction, deletion, restriction, objection, data portability, and withdrawal of consent. Requests can be submitted through the designated GDPR form and are handled within statutory timeframes. Complaints may be raised with national data protection authorities if concerns remain unresolved.

Automated Decision-Making

Automated systems may be used to support decisions such as fraud detection, account verification, and player safety monitoring. Where such decisions significantly affect users, safeguards apply, including the right to request human review and challenge outcomes.

Data Security

Appropriate technical and organisational measures are in place to protect personal data, including encryption, secure authentication, system monitoring, and regular security testing. Payment data is handled in line with recognised industry security standards.

Complaints

If users believe their personal data has been mishandled, they may submit a complaint to the relevant data protection authority in Ireland, another EU or EEA country, or the United Kingdom, depending on their location.